Frequently Asked Questions

Absolutely. The lock-stitch design of our roller shades blocks up to 98% of harmful UV rays, helping protect furniture, flooring, and décor from sun damage.

Yes. You will need a clutch unit, chain, and tension device. These components are available for purchase on our website:

• Clutch unit
• Chains
• Tension device

To adjust the tension, Remove the clutch unit and slightly loosen the two screws (about a quarter to half turn) so the gears can move freely.

During the day, when it’s brighter outside, visibility from outdoors is minimal. At night, if indoor lights are on, visibility may increase.

Yes, you can enjoy filtered light and maintain your view while staying protected from glare and heat.

During the day, you will have increased privacy, but still be able to see through the material from the inside. At night, shadows may be seen depending on the intensity of the lighting. Depending on your preference, the shade alone may not satisfy privacy requirements and a secondary window treatment may be needed.

Our shades are suitable for a variety of outdoor areas or open structures that require shade, such as gazebos, lanais, patios, porches (screened or not), carports and exterior windows or doors. Tie-down bungees are included with your purchase and recommended for added security, especially in areas that may experience wind.

Our faux wood slats deliver the natural beauty you love without the maintenance headaches of real wood. No staining, sealing, or warping after rain showers. The clean lines and natural coloring complement any outdoor décor while standing up to the elements season after season.

The simple wheel mechanism gives you precise control over light and privacy throughout the day. Whether you want full sun for morning coffee or maximum shade during afternoon heat, the smooth operation lets you adjust your space with minimal effort.

The wheel operation eliminates the strangulation risk present with hanging cords. The wheel operated mechanism is also easy to control and accessible to family members of all ages. The "Best for Kids" certification means you can enhance your outdoor space while maintaining peace of mind about safety.

We provide an easy measuring guide with every purchase. For best results, measure the width of your intended mounting area and choose a roller shade slightly narrower (about 2" less than the total width). For height, measure from where you'll mount the headrail to where you want the shade to end when fully extended.

Absolutely! The wheel-operated roller shade features our simplest installation process. Everything you need comes in the kit, and no special tools are required.

While designed primarily for outdoor use, many customers successfully use these in sunrooms, enclosed porches, or even large windows. The faux wood design complements indoor aesthetics while providing excellent sun control.

The wheel mechanism is designed for years of trouble-free operation, but if it ever feels stiff, a small spray of silicone lubricant on the wheel axle typically resolves the issue immediately. Our customer service team is always happy to walk you through simple maintenance if needed.

While all outdoor roller shades should be rolled up during severe weather, our faux wood design provides excellent stability in moderate wind conditions. For areas with frequent breezes, consider our bungee-equipped models for additional stability.

Natural bamboo brings organic warmth and texture to outdoor spaces while being naturally sustainable and strong.

No - Bamboo Outdoor Roller Shades do not include bungee tie-downs. Due to the natural construction of the shde, there isnt a suitable attachment point for tie-down hardware without risking damage to the blind.

For the best experience, Bamboo Outdoor Roller Shades are designed to be used in more protected outdoor areas. Installing your shade under a covered patio, pergola, or porch can help reduce exposure and damage from direct wind.

When in use, it's best to lower the shade fully - partialled lowered shades are more likely to catch the breeze. If winds pick up, simply roll the shade up to help protect the natural fibers and leep it looking its best. 

Because bamboo is a natural material, these shades are best suited for low to moderate wind conditions and perfect for creating a relaxed, boho-chic retreat. 

Bamboo is one of the fastest-growing, most renewable materials on earth. Choosing our bamboo roller shade supports environmental responsibility while creating beautiful outdoor spaces.

No, this is not a blackout shade. The natural bamboo construction provides some privacy while still allowing for filtered light to create a warm, ambient glow. It's perfect for reducing glare and heat while maintaining a connection to the outdoors.

The wand operated roller shade features an intuitive twisting motion. Simply turn the wand in one direction to lower the shade and the opposite direction to raise it. You can stop at any position for precise light control. The mechanism is designed for smooth operation with minimal effort, making it accessible for users of all ages and abilities.

While our bamboo is treated for outdoor use, we recommend rolling up your shade during severe weather events and during winter months in harsh climates. For extended protection, consider a protective cover or storing in a dry location during the off-season to maximize the lifespan of your investment.

One gentle pull positions the shade exactly where you want it, making it effortless to shift from full sun to perfect shade throughout the day. The responsive system adapts to your needs with minimal effort, so you can spend more time enjoying your space.

The integrated bungee system keeps your shade stable and properly positioned even when breezes kick up. This means your outdoor comfort stays consistent, and the shade maintains its attractive appearance without constant readjustment.

The Easy Release system uses spring tension to control the movement of your shade. Simply pull down to extend the shade to your desired position, then give a slight tug to lock it in place. When you're ready to retract, another gentle pull releases the lock, allowing the shade to smoothly roll back up.

Occasional re-tensioning is normal with spring-operated systems. Your shade includes simple instructions for re-tensioning if needed, and our customer service team is always available to guide you through the process. This quick adjustment will restore your shade's perfect performance.

To clean Coolaroo roller shades, simply rinse with a garden hose to remove dust and pollen, or use mild soap and water for more stubborn spots. Allow the shades to dry entirely before retracting closed.

Simple Lift represents the perfect balance of convenience and performance. The assisted lift operation provides one-handed precision control, making it easy to create your ideal balance of sun and shade with minimal effort.

The Simple Lift design creates outdoor living spaces where protection feels like a natural part of your environment rather than an obvious addition. The sleek operation and Signature fabric work together to enhance your space's overall aesthetic.

Perfect for patios, decks, and covered outdoor areas where you want convenient shade control. The smooth operation makes it ideal for spaces where you frequently adjust coverage throughout the day.

The Simple Lift system eliminates dangerous hanging cords while providing smooth, reliable operation that's safe for families with children and pets. The mechanism is designed for years of trouble-free use with minimal maintenance.

No, our Spring Operated model intentionally features a modern industrial aesthetic that showcases rather than conceals the roller mechanism. This contemporary design choice complements current outdoor living trends while maintaining all the functional benefits of our premium materials.

The breathable knitted fabric allows some air to pass through, reducing wind resistance compared to solid materials. For additional stability in breezy locations, consider our bungee-equipped models.

The responsive spring mechanism adapts to your needs with minimal effort. Simply pull to extend or retract to your desired position. This classic function brings reliable, intuitive control that works perfectly in contemporary outdoor settings.

Every component is engineered specifically for outdoor living, built to withstand season after season of sun, rain, and changing temperatures. The weather-resistant materials resist rust, fading, and deterioration while maintaining their protective properties.

Choose from 80%, 85%, or 90% UV protection based on your specific sun exposure needs and climate conditions. All levels provide excellent protection, with higher percentages offering more complete coverage for intense sun or extended outdoor time.

Occasional re-tensioning is normal with spring-operated systems. Your shade includes simple instructions for re-tensioning if needed, and our customer service team is always available to guide you through the process. This quick adjustment will restore your shade's perfect performance.

Perfect for design-conscious homeowners who want their outdoor shade to complement carefully curated spaces. If aesthetic details matter to you and you want the most refined appearance possible, the cassette design delivers that premium finish.

No, our Spring Operated model intentionally features a modern industrial aesthetic that showcases rather than conceals the roller mechanism. This contemporary design choice complements current outdoor living trends while maintaining all the functional benefits of our premium materials.

This model represents the perfect combination of family-friendly design, premium performance, and intuitive operation that has made it the market standard. The simple twist-wand mechanism provides precise control while our Signature fabric transforms harsh sunlight into comfortable, filtered shade.

The combination of precise wand control and cooling fabric technology means you can enjoy outdoor activities throughout the day. Morning yoga, afternoon work sessions, or evening entertaining all become more comfortable and inviting.

Unlike other options that block light but trap heat, our Signature fabric allows air to flow freely, creating cooling, comfortable spaces where you and your guests will want to linger longer. The breathable design is what sets Coolaroo apart.

The integrated bungee system attaches to the bottom rail and secures with included hardware, creating tension that prevents movement or swaying in windy conditions. This enhances both the functionality and lifespan of your shade while maintaining a neat appearance.

If your outdoor area experiences regular wind or if you want the most stable shade performance possible, the bungee system provides that extra level of security and consistency. It's the upgrade that ensures worry-free outdoor comfort.

You get the stability benefits of more permanent solutions while maintaining the flexibility to adjust or relocate your shade as needed. It's the perfect middle ground between convenience and performance.

The premium cassette housing creates a clean, finished appearance by concealing the roller mechanism, providing a polished look that also protects the shade from the elements. This aesthetic enhancement transforms a practical necessity into a design feature.

Our premium cassette is constructed from weather-resistant powder-coated aluminum that maintains its appearance in outdoor conditions. This quality material enhances both aesthetics and durability for years of reliable performance.

The integrated bungee system attaches to the bottom rail of the shade and secures to your wall or post with the included hardware. This creates tension that prevents the shade from moving or swaying in windy conditions, enhancing both the functionality and lifespan of your shade.