For information regarding refunds, returns, exchanges, and order policies, please refer to our Returns & Exchanges Policy page.

We want your Coolaroo experience to feel effortless from order to delivery. The following policies apply to purchases made directly through Coolaroo.com and Coolaroousa.com. Please review all sections carefully prior to placing your order.

If you have questions or need assistance, our team is ready to help. 

WHERE DO YOU SHIP?

OWe currently ship to the 48 contiguous United States (U.S.), Canada, and Mexico*. Orders outside of the 48 contiguous U.S. may incur additional customs, duties, or handling fees.

Note: We only ship retail products to Canada and Mexico. Custom Roller Shades ordered directly from Coolaroo are available for shipment within the 48 contiguous United States only. Custom Roller Shades should be ordered by contacting our U.S. Customer Service team at 1-800-560-4667 or through an approved retailer.

HOW MUCH DOES SHIPPING COST

Shipping rates, delivery estimates, and applicable fees (including oversize item charges) are calculated at checkout and may vary based on order size, weight, and destination.

HOW LONG WILL BE ORDER TAKE TO ARRIVE?

Orders are typically processed within three (3) business days and shipped promptly via USPS or Fedex, depending on the order size and destination.

Delivery timelines vary based on order size and destination and are provided as estimates only, they are not guaranteed. Once an order has shipped, transit times are determined by the carrier and delays due to weather, service disruption, or other factors outside of Coolaroo's control may occur.

WHAT HAPPENS IF THERE ARE ISSUES WITH MY SHIPMENT?

Coolaroo is not responsible for delays caused by carriers, weather, or other factors outside of its control.

Risk of loss transfers to the customer upon confirmed delivery to the shipping address provided at checkout.

BACKORDERS (OUT OF STOCK)

Occassionallly, popular items sell out faster than expected. If a backordered item is delayed more than thirty (30) days, our team will email you with an update.

If an item becomes unavailable, our Customer Experience team will reach out to offer alternatives or provide and estimated restock date. If none of the options meet your needs, you may cancel your order at no additional charge.

WHEN AM I CHARGED FOR MY ORDER?

Your payment is only processed when items are ready to ship.

It is the customer's responsibility to review this information prior to purchase.

Coolaroo is a brand of GALE Pacific Limited, and products are sold by or on behalf of GALE Pacific or its affiliated entities.

Coolaroo (GALE Pacific) reserves the right to update or modify this policy at any time without prior notice. Changes may be effective upon posting to Coolaroo.com and will apply to all purchases made after such changes are posted.