Please complete the form below to register your product for warranty. For full terms and conditions, please read the Disclaimer and General Terms of Product Warranty. *For North America customers only.
Coolaroo shade products are manufactured by Gale Pacific Limited ACN 082 263 778 (Gale). Individual products which are manufactured by Gale Pacific Limited have warranties which are specific to them in terms of exclusions and time periods (Specific Product Warranty or Warranty). Whilst this sets out a summary of the level of coverage that is generally provided under Specific Product Warranties, this document is NOT a warranty. The information in this document is general in nature, in summary form and does not purport to be specific to your product. You are encouraged to refer to the Specific Product Warranty in relation to your product before making a claim on your warranty. To the extent that the terms set out in this document are inconsistent with any Specific Product Warranty in respect of a product, the Specific Product Warranty (in respect of that product) will prevail to the extent of the inconsistency.
GALE Pacific manufactures various fabric components (Products) of Coolaroo® products (Coolaroo Products).
Subject to the conditions set out in a Specific Product Warranty, which are generally summarized in this document, GALE Pacific warrants to the owner of a Coolaroo Product (you), that the Product is free from manufacturing defects. If a Product with a manufacturing defect becomes apparent and is reported to GALE Pacific in accordance with the instructions set out in the Warranty, then GALE Pacific will provide a remedy to you in accordance with our Warranty Policy.
The Warranty is valid in respect of your Coolaroo Product purchased after 1 June 2015, for the term specified in your Specific Product Warranty (Warranty Period).
The Warranty is in effect only for Products manufactured by GALE PacificGale. For components of the Coolaroo Product not manufactured by GALE Pacific, the warranty applicable to such components shall be the current warranty provided by the manufacturer of those components. GALE Pacific shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturer’s warranty